Return Policy

Unused items (unopened and unwashed) and items returned for verifiable manufacturing defects may be returned within 30 days of delivery, for 100% refund on the cost of the returned items. Shipping fees for any other returns are not refundable. There are no refunds for returned books or videos. All food products, supplement products, sprouting seeds, soybeans, hydrogen peroxide, essential oils, personal care products, and books are final sale. There is a 15% restocking fee for opened, washed, and/or used items that are not defective.

Tribest.com - Returns & Exchanges

• Call 1 (888) 254-7336 (USA) or (714) 879-7150 (local) to receive a Return Authorization Number. Returns will not be accepted without prior authorization. Place the Return Authorization Number prominently on the shipping label of the shipping carton being returned.
• All returned items must be in unused condition and must be accompanied by all original contents. Missing contents will result in a reduced credit amount. All warranty cards must be left blank. Merchandise must be returned in original manufacturer's box that has not been defaced or altered in any way.
• Purchaser is responsible for shipping to our warehouse at: 1143 North Patt Street, Anaheim, CA 92801, USA.
  If a product is being sent in for warranty service and repairs, the customer is liable for the shipment of the unit to our warranty service center. Please note that free return shipping for warranty claims are only applicable for addresses within the 48 contiguous states in the United States.
  
• Credit for returns are usually processed within 30 days from the date we receive the merchandise, and posted to the appropriate credit account.

Instagram & Facebook Marketplace - Returns & Exchanges

For Instagram or Facebook Marketplace orders, please log into the app you purchased through, and request a return within the app.

Shipping Policy - USA

All orders are shipped out as quickly as possible from our warehouse in Anaheim, USA; however, that there may be processing delays in shipping during the holidays and peak shopping days. Further delays may occur if items are out of stock or if there is a problem with payment verification. Orders are processed on business days, Monday through Friday. We do not ship on Saturdays, Sundays, or holidays. Weekends and holidays do not count as business days and are not counted in the estimated shipping time. Changes can only be made within 1 hour of placing an order. Please note that Tribest is not responsible for lost or stolen packages.

Expedited orders shipped via 3-Day, 2-Day, Express, or Overnight are given priority in handling and will be processed the same day if received before 10:00am PT. Expedited orders received after 10:00am PT will be processed the next business day. If you need to receive your package by a specific date, you can always contact customer service for help in choosing the right shipping method to deliver on time.

Shipping Rates for Contiguous 48 States

The shipping fee is based on total weight and size, in addition to your choice of shipping method and delivery address. The following methods are available:

^{* Business days are Monday - Friday.}
USPS is available upon request if it's not listed as an option. Call us at 1 (888) 254-7336 or email service@tribest.com to get a shipping quote.

*Parts & Accessories - Economy Shipping

• Shipping fee for most parts and accessories starts at $5 (total weight under 16 oz).
• Flat, lightweight items range from a $1 - $3 shipping fee. These items ship via USPS First-Class Mail and do not include tracking.

Free Shipping on Orders $150+

Get FREE standard shipping to the 48 contiguous United States on orders $150 or more (excluding non-contiguous U.S. and APO/FPO addresses) after any promo codes, discounts, or coupons are applied. Inventory availability may affect delivery time. For non-contiguous U.S. and APO/FPO addresses, we offer Fedex and USPS. Orders shipping to Alaska or Hawaii and expedited orders will be charged at the prevailing rate. Only the product subtotal (of qualified products) may be applied to the order calculation. Taxes and regular shipping rates cannot be used to calculate the $150.00 subtotal. Exclusions: Tribest Professional® Dessert Equipment and Cancan® Automatic Fruit Juicers are not qualified toward the $150 subtotal.

For international orders, please visit our international distributors page or email us at service@tribest.com.
Still not sure, or need to know more? Email us at service@tribest.com. We're always happy to help!

Shipping Rates for Non-Contiguous States & APO/FPO Addresses

Shipments to non-contiguous states will be sent via USPS or FedEx. These states include Alaska, Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico. The following methods are available:

International Shipping

For orders outside the United States, shop Tribest products by visiting our international distributors page. Use the map to find an authorized Tribest distributor near you. To contact our Tribest Europe office or international team directly, fill out the contact form in the international distributor page.

You may also email service@tribest.com to place an order with us.

Changing Orders

You may request a change to your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be made. Please call and email us during business hours to change your order, and always have your order number ready. Please call customer service at 1 (888) 254-7336 and email us at service@tribest.com.

Cancelling Orders

You may request a cancellation of your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be made. Please call and email us during business hours to cancel your order, and always have your order number ready. Please call customer service at 1 (888) 254-7336 and email us at service@tribest.com.

Pre-Orders and Back Orders

Any items that are out-of-stock may be placed for pre-order or back order, and the remainder of your order that is in-stock will be shipped in a timely manner. Your pre-order will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Order Status

Tribest will confirm your order via email, once it is received. You can also check the status of your order by logging into your customer account.

Accepted Forms of Payment

For U.S. orders, tribest.com currently accepts a variety of payments including credit cards, accelerated payments, and installment plans—
Visa, Mastercard, Discover, American Express, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal, Affirm, and Klarna.

Sales tax of 7.75% is required for California residents. At this time, we do not accept multiple forms of payment on a single order or international credit cards.